Job Summary:
The Senior Pharmacovigilance (PV) Coordinator, Case Processing assists PV Coordinator staff with entry of cases in the safety database. The Senior PV Coordinator oversees assigned mailboxes for client communications and assists with triaging questions. The Senior PV Coordinator maintains distinctive quality and commitment as the operating philosophy in carrying out all processes and continually seeks out ways to enhance customer service experience both internally and externally. The Senior PV Coordinator will be professional, diligent and liaise with Senior members on the team on any issues. The expectation is to lead by example and ensure quality standards are upheld.
Essential Functions:
- Manage assigned mailboxes, including inbox triage of client communication, inbound reports, and internal case processing communications.
- Perform Duplicate searches and complete initial book-in as required.
- Screen and redact the source documents for PHI as per company procedures.
- Facilitate literature related activities as needed.
- Initial triage of regulatory authority database searches.
- Send draft reports to clients for review as needed.
- Enter basic data into safety database as required such as identifiable patient, report, suspect drug, and adverse event.
- As applicable perform full data entry into safety databased with proper experience and training.
- Help oversee team workload and client deliverables to make sure that daily/weekly goals are hit by the collective intake team as needed.
- Other duties as assigned.
Necessary Skills and Abilities:
- Strong verbal, written and interpersonal communication skills.
- Proficient computer knowledge and computer keyboarding skills.
- Strong organization and prioritization skills, with strong attention to detail.
- Ability to work independently and within in interdisciplinary a team.
Educational Requirements:
Post-secondary education.
Experience Requirements:
- Required: one year of related work experience.
- Preferred: one year of industry experience.