Job Type: Full-Time
Job Responsibilities:
Shift timing: 6:30 PM to 3:30 AM. Work in Night shifts (to support US and CANADA regions) if required by the project.
Location : Thane
In this MI role, you will use both your scientific background and your language expertise to share medical information and receive and document adverse events. You will be required to perform key medical information call center services and review, assess and process safety and product quality information to help optimize the safety profiles of products marketed around the world. You may be in regular communications with our client, patients and HCPs and for some roles, depending on levels of experience, you will be required to lead and provide oversight and could be a subject matter expert/trainer in each therapeutic area.
• Provide phone support to health care professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required. This does not include commercial sales support except managing medical information requests forwarded by the sales representative on behalf of an HCP.
• Document AE/PC/MI as per the call/email type in structured AE/PC forms and share it with Safety team for further processing. Use Medical knowledge while deciding off label uses and other such Adverse events.
• Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites.
• Establish and maintain effective team communications i.e., provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
• Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff and assist managers with appropriate allocation of resource.
• Build a positive, collaborative team environment with other Lifecycle safety team members
• Work in Night shifts (to support US and CANADA regions) if required by the project. Shift timing: 6:30 PM to 3:30 AM and 5:30 PM to 2:30 AM (during daylight savings time)
• Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in implementation of new initiatives and identification and implementation of process efficiencies